Refund policy
RETURNS POLICY
Returns
To start the return process go to our returns centre and register your return.
Please contact customer services if you have any questions.
Returns policy
Online purchases;
Customers have up to 14 days from the date of original purchase to cancel their order.
On cancellation of the order, Shane Monahan Designs has up to 14 days to refund the customer for the cancelled order.
Sale or discounted items
An 'All Sales Final' policy applies to all items which are included in a general sale on our website or other sales channels.
This means that sale items are not refundable, but instead can be returned for store credit(an e-voucher) or if available for a item exchange(subject to availability)
For further information read the rest of the returns policy or contact customer support via the chat on our website.
How to return an item
Please send an email and raise a ticket, and choose the reason for your return and your resolution.
When you raise a ticket you will get a return ID which it must be included on your return forms.
A valid order number is necessary to return an item using this system.
Returns will not be accepted without proof of purchase and postal tracking ID. Without these we will not be able to identify your item or deal with your request.
Items sent without any prior correspondence and authorisation will not be accepted and will be returned to sender, who is liable for the charges.
Postal charges for return items will not be refunded unless agreed upon by Shane Monahan Designs prior to the shipment of the item.
Refund levy
Due to new returns levy is now being enforced.
What this means is that a €20.00 charge will deducted per product when returned in poor condition.
(Each product is assessed and photographed before it is dispatched in case there is any dispute of the original condition when it is sent)
When you order a print from Shane Monahan Designs, you receive a print professionally packaged in a cardboard postal tube (bubble wrap / paper) and registered post. (Some larger items may be posted in alternate packaging.
This is how we expect them to be returned.
Please take care when packaging and returning a print. if the item is damaged in the return process due to poor packaging we cannot re sell the item and therefore you will not be refunded.
Returns policy summary
Shane Monahan Designs offers this policy in addition to your legal rights as a consumer as set out by the Consumer Rights Act 2015.
This returns policy applies to all products purchased on Facebook, Instagram, our website https://shanemonahandesigns.myshopify.com/ or direct sales.
Additional information
We do not refund for the following:
Damaged by abuse or negligence (exposure to chemicals, caustic substances, open flame, high heat, sharp object, etc.)
Damaged by misuse or activities other than the intended purpose
Damaged by poor packaging when being returned
Proof of purchase
The customer must present a valid proof of purchase when returning an item for refund, replacement or a credit coupon. All purchases made online will be accompanied by an order number, and each customer will have a copy of the sales invoice sent after the initial purchase. Either will do.
Refunds
PayPal transactions will be refunded by Paypal money transfer only. Payments received by credit or debit card will be refunded by BACS bank transfer. Refunds may take between 10-15 days to process depending on the method of payment.
Charges for shipping are not refunded unless agreed upon by us beforehand.
Please contact us for the appropriate return address
What should I do if I received the wrong product or my question is not covered here?
Contact us: shanemonahandesigns@gmail.com
Typical response times: less than 24 hours on working days
Messages received during a weekend or holiday period will be responded to on the next available working day.